Terms Of Service
Terms of Service
Last Updated: August 26, 2026
Welcome to Steadier Days.
These Terms of Service (“Terms”) govern your access to and use of the Steadier Days website, online store, digital products, downloadable materials, audio content, customer services, and other services provided by Steadier Days.
Steadier Days is operated by:
Back to Back Digital Marketing V.O.F.
The Netherlands
Registered business address: Ambachtlaan 14, 4871ED, Etten-Leur
Dutch Chamber of Commerce (KvK) number: 82340897
VAT ID: NL862426339B01
Email: team@steadierdays.com
In these Terms, “Steadier Days,” “we,” “us,” and “our” refer to Back to Back Digital Marketing V.O.F. operating under the Steadier Days brand.
“You” and “your” refer to the person purchasing, accessing, downloading, listening to, or otherwise using our products or services.
Please read these Terms carefully before making a purchase or using our services.
1. Agreement to These Terms
By accessing our website, placing an order, purchasing or downloading a digital product, or otherwise using our services, you agree to these Terms to the extent permitted by applicable law.
These Terms should be read together with our:
- Privacy Policy;
- Refund Policy;
- applicable product description;
- checkout information;
- order confirmation; and
- any specific conditions expressly presented for a particular product or offer.
If specific terms provided for a particular purchase conflict with these general Terms, the more specific terms relating to that purchase will generally control.
Nothing in these Terms excludes, restricts, or limits any right or remedy that applicable law does not allow us to exclude, restrict, or limit.
2. About Steadier Days
Steadier Days provides digital educational and informational resources primarily intended to support parents, guardians, caregivers, and families.
Products may include:
- digital guides;
- e-books;
- PDF files;
- EPUB files;
- audio content;
- planners;
- worksheets;
- toolkits;
- checklists;
- downloadable resources;
- bundles;
- add-ons;
- bonuses; and
- other digital educational materials.
Unless expressly stated otherwise, Steadier Days sells exclusively digital products and does not supply physical goods.
3. Intended Audience
Our store, purchasing services, and products are intended for adults.
By placing an order, you represent that:
- you are at least 18 years old or otherwise have legal capacity to enter into the transaction;
- you are authorized to use the payment method provided; and
- the information you provide is accurate to the best of your knowledge.
Our ecommerce website is not directed to children under 13.
4. Information Provided Before Purchase
We aim to provide material information about products before you purchase them.
Depending on the product, this may include:
- the main characteristics of the product;
- the subject matter;
- included file formats;
- package contents;
- included extras or bonuses;
- price;
- discounts;
- delivery method;
- compatibility information;
- technical requirements;
- access information; and
- applicable cancellation or withdrawal information.
You should review the relevant product page and checkout information carefully before completing a purchase.
5. Orders and Contract Formation
Submitting an order constitutes an offer to purchase the selected product or products.
A contract will generally be formed when your order is accepted and an order confirmation is issued, subject to applicable law.
We may decline or cancel an order where reasonably necessary, including where there is:
- suspected fraud;
- unauthorized payment;
- an obvious pricing or technical error;
- abuse of our systems;
- an inability to provide the purchased product; or
- a legal requirement preventing us from completing the transaction.
If we cancel an order after receiving payment and you are entitled to repayment, the applicable amount will be refunded.
6. Prices
Prices are displayed in the currency indicated on the website or during checkout.
Taxes may be included in or added to the displayed amount depending on applicable law, your location, and our checkout configuration.
The final amount payable will be displayed before you complete your purchase.
7. Currency Conversion
Where prices are displayed or charged in a currency different from your payment method's currency, conversion may be performed by Shopify, your card issuer, payment provider, bank, or another third party.
Third parties may apply:
- their own exchange rate;
- currency conversion fees;
- international transaction fees; or
- similar charges.
We do not control fees independently imposed by financial institutions or payment providers.
8. Pricing Errors
We make reasonable efforts to ensure pricing information is accurate.
If a product is displayed at a clearly incorrect price because of an obvious technical, typographical, or administrative error, we may correct the error to the extent permitted by law.
If payment has already been made and we cannot lawfully or reasonably fulfill the transaction at the erroneous price, we may cancel the affected order and refund the amount paid.
We will not use this provision merely because we later decide that a genuine advertised price was less favorable to us than intended.
9. Payment
Payments are processed through Shopify and applicable third-party payment providers.
By submitting payment details, you represent that you are authorized to use the relevant payment method.
Steadier Days does not ordinarily receive or store complete payment card numbers or card security codes.
Payment providers may apply their own terms, privacy notices, fraud procedures, and security requirements.
10. Digital Delivery
Steadier Days products are delivered electronically.
Depending on the product, delivery may occur through:
- a download link;
- email;
- a customer account;
- an order confirmation page;
- a download portal;
- another electronic delivery system; or
- a combination of these methods.
Digital delivery may begin shortly after successful payment.
You are responsible for providing an accurate email address and maintaining reasonable access to any device, browser, software, or account required to receive your purchase.
If a delivery failure is caused by Steadier Days or our systems, please contact:
11. File Formats and Compatibility
Products may be provided in formats such as:
- PDF;
- EPUB;
- audio formats;
- or other commonly used digital formats.
Where material, compatibility requirements will be described before purchase.
You are responsible for having reasonably compatible software or devices necessary to access the file format that was disclosed before purchase.
This does not affect your rights where a product is defective, inaccessible, incompatible contrary to what was promised, or otherwise does not conform to applicable consumer law.
12. License to Use Purchased Products
Unless expressly stated otherwise, purchasing a Steadier Days digital product grants you a limited:
- personal;
- non-exclusive;
- non-transferable; and
- non-commercial
license to use the product for your own private purposes.
You are purchasing a right to use the content.
You do not acquire ownership of the copyright, trademark rights, or other intellectual property rights in the product.
You may make reasonable personal backup copies of digital files you lawfully purchased.
13. Unauthorized Distribution
Unless expressly authorized by us in writing or otherwise permitted by mandatory law, you may not:
- resell Steadier Days digital products;
- redistribute purchased files;
- upload products to file-sharing services;
- make our products publicly downloadable;
- distribute full copies to unrelated third parties;
- sell printed versions made from our files;
- sublicense our content;
- use our content as stock content for resale;
- reproduce substantial portions for commercial purposes;
- claim our content as your own;
- remove copyright notices for the purpose of unauthorized distribution;
- circumvent technical measures intended to protect our files; or
- create a competing commercial product primarily by copying our protected content.
Nothing in this section restricts uses that applicable law expressly permits and that cannot lawfully be excluded.
14. Intellectual Property
The Steadier Days website and its original materials may include intellectual property owned by or licensed to us, including:
- written content;
- illustrations;
- graphics;
- photography;
- branding;
- logos;
- layouts;
- product designs;
- worksheets;
- planners;
- audio;
- website copy;
- downloads; and
- other creative works.
These materials may be protected by copyright, trademark, trade-name, database, and other applicable intellectual property laws.
No intellectual property rights are transferred to you except for the limited license expressly granted in these Terms.
15. Personalization and Watermarking
Some digital products may contain visible or technical personalization intended to identify a licensed copy or discourage unauthorized redistribution.
This may include limited identifiers such as:
- initials;
- an order identifier;
- a unique file identifier; or
- similar non-sensitive information.
You may not intentionally remove or manipulate these identifiers for the purpose of facilitating unauthorized distribution.
Information used for personalization or watermarking is processed in accordance with our Privacy Policy.
16. Personal and Family Use
Steadier Days products are primarily intended for personal and family use.
You may naturally discuss strategies, scripts, routines, concepts, or ideas from our products with people directly involved in your own family situation.
However, purchase of a consumer product does not grant permission to:
- distribute full copies to other families;
- provide copies to clients;
- reproduce the product for a class or organization;
- distribute products through a professional practice;
- use our products as commercial training materials; or
- commercially exploit our content.
For professional or organizational licensing, contact:
17. Product Updates and Corrections
We may update digital products from time to time to:
- correct factual errors;
- correct formatting;
- improve compatibility;
- improve clarity;
- maintain functionality;
- address technical problems; or
- reflect relevant changes.
Unless expressly promised as part of your purchase or required by applicable law, purchasing one product does not automatically entitle you to:
- every future edition;
- major expansions;
- sequels;
- entirely new products; or
- unrelated future content.
Any mandatory legal obligations concerning necessary updates remain unaffected.
18. Reader Protection
Where offered, Reader Protection is an optional paid digital add-on.
The benefits included are those presented at the time of purchase.
Depending on the offer, they may include:
- replacement of lost purchased files;
- assistance with download or file-access problems; and
- access to corrected or updated versions of the relevant guide.
Reader Protection is not insurance.
Reader Protection does not replace, reduce, or charge you for rights you already have under mandatory consumer law.
19. Free Gifts and Bonuses
We may provide free digital products, promotional bonuses, or extras with qualifying purchases.
Unless otherwise stated:
- free items have no separate refundable cash value;
- availability may depend on the promotion;
- our intellectual property rights continue to apply; and
- personal-use restrictions also apply to free materials.
Where a free item is expressly promised as part of a purchase, we will honor that promise subject to applicable law.
20. Discounts and Promotions
We may offer:
- promotional pricing;
- bundles;
- launch offers;
- cart offers;
- checkout offers;
- discount codes;
- upsells;
- add-ons; or
- other promotions.
Eligibility and conditions are determined by the information presented with the relevant offer.
We do not intend to use false scarcity, fake discounts, or deliberately misleading promotional claims.
21. Refunds
Refunds, exchanges, duplicate purchases, failed delivery, defective files, technical issues, and related remedies are governed by our Refund Policy.
Because our products are digital, purchases are generally final once digital delivery has begun except:
- where we voluntarily provide a refund or exchange;
- where the Refund Policy provides otherwise; or
- where applicable law gives you a mandatory right to a remedy.
Nothing in these Terms or our Refund Policy removes a statutory right that cannot lawfully be excluded.
22. EU and EEA Right of Withdrawal
Where European consumer law applies, consumers who purchase digital content online may ordinarily have a statutory withdrawal period.
Special rules apply where digital content is supplied immediately without a physical medium.
Where permitted by law, the withdrawal right may be lost once supply begins if, before supply:
- you expressly consent to immediate performance;
- you expressly acknowledge that you will lose the applicable withdrawal right once performance begins; and
- the legally required confirmation is provided.
Acceptance of these Terms alone does not replace a separate express consent or acknowledgment where applicable law requires one.
If the legally required consent has not been validly obtained, your statutory rights remain as provided by applicable law.
23. Exercising a Statutory Withdrawal Right
Where you retain a statutory withdrawal right, you may exercise it in any way permitted by applicable law.
You may contact:
Where legally required, we may also provide an electronic withdrawal or cancellation function on our website.
You do not need to provide a reason where applicable law grants an unconditional withdrawal right.
24. Digital Product Conformity
Nothing in these Terms excludes mandatory rights relating to defective or non-conforming digital content.
Digital content should reasonably correspond with relevant representations made before purchase, including:
- its description;
- included file formats;
- functionality;
- compatibility;
- included components;
- quality;
- instructions; and
- other characteristics forming part of the transaction.
If a product does not conform to applicable legal requirements, you may be entitled to remedies provided by law.
25. Technical Problems
If a purchased product:
- is corrupted;
- is incomplete;
- cannot be downloaded because of a problem on our side;
- materially differs from what was promised;
- cannot reasonably be accessed despite meeting disclosed requirements; or
- otherwise fails to function as it reasonably should,
please contact us.
We will ordinarily first attempt to resolve the issue through an appropriate solution such as:
- providing a replacement file;
- restoring access;
- correcting the product;
- providing another supported file format where available; or
- providing reasonable technical assistance.
This does not prevent you from exercising mandatory legal remedies where they apply.
26. Educational and Informational Content Only
Steadier Days provides general educational and informational resources.
Our products are intended to provide parents and caregivers with:
- information;
- ideas;
- practical frameworks;
- example scripts;
- routines;
- reflections; and
- general educational guidance.
Our content is not individualized advice.
It is not possible for Steadier Days to know or account for every circumstance affecting every individual family.
27. No Professional Relationship
Purchasing, accessing, reading, downloading, listening to, or using Steadier Days content does not create a:
- physician-patient relationship;
- psychologist-client relationship;
- therapist-client relationship;
- counselor-client relationship;
- social-worker-client relationship;
- attorney-client relationship;
- teacher-student professional relationship;
- fiduciary relationship; or
- other professional advisory relationship.
Our customer support also does not create such a relationship.
28. Not Medical, Psychological, Psychiatric, or Therapeutic Advice
Steadier Days is not a healthcare provider, medical practice, mental-health practice, psychotherapy service, counseling service, or crisis service.
Our content does not constitute:
- medical advice;
- psychiatric advice;
- psychological diagnosis;
- mental-health treatment;
- psychotherapy;
- medical diagnosis;
- treatment recommendations; or
- individualized therapeutic advice.
Do not use Steadier Days as a substitute for qualified medical or mental-health care where such care is appropriate.
29. Not Legal Advice
Steadier Days content does not constitute legal advice.
Our products may discuss topics that interact with:
- parenting;
- separation;
- divorce;
- custody;
- school;
- household arrangements;
- communication;
- or family life.
However, laws and court orders vary significantly between jurisdictions and individual situations.
You should seek advice from an appropriately qualified legal professional where you need legal guidance.
Nothing in Steadier Days content should be interpreted as encouraging you to violate:
- a court order;
- custody arrangement;
- parenting agreement;
- legal obligation; or
- applicable law.
30. Use of Educational Content and Personal Responsibility
Our products contain general educational information rather than individualized instructions.
They cannot account for every:
- child;
- parent;
- family history;
- developmental stage;
- disability;
- health condition;
- mental-health condition;
- relationship;
- legal arrangement;
- cultural circumstance;
- home environment;
- safety issue; or
- other relevant factor.
You remain responsible for evaluating whether a suggestion, strategy, script, routine, activity, recommendation, or other piece of information is appropriate for your individual circumstances.
You should not follow any suggestion where you reasonably believe doing so could create a risk of harm to:
- yourself;
- a child;
- another person; or
- property.
You are responsible for exercising reasonable judgment when applying general educational information.
Where appropriate, you should consult a qualified professional before acting on information where the circumstances involve medical, psychological, developmental, legal, safeguarding, or other professional considerations.
To the fullest extent permitted by applicable law, Steadier Days is not responsible for injury, distress, conflict, loss, damage, or other consequences arising solely from a user's decision to apply general educational information in circumstances for which it was not appropriate, provided that Steadier Days has not engaged in conduct for which liability cannot lawfully be excluded.
Nothing in this section excludes liability that applicable law does not permit us to exclude.
31. Safety Comes First
No Steadier Days content should be interpreted as requiring, encouraging, or authorizing conduct that is:
- unsafe;
- abusive;
- neglectful;
- unlawful;
- violent;
- medically dangerous;
- sexually inappropriate;
- reckless;
- contrary to a court order; or
- contrary to the immediate welfare or safety of a child or another person.
If any statement, example, activity, recommendation, script, strategy, or suggestion appears unsafe or inappropriate in your particular circumstances, do not follow it.
Use reasonable judgment and prioritize physical and emotional safety.
Where there is uncertainty involving:
- a child's safety;
- abuse;
- neglect;
- violence;
- self-harm;
- suicide;
- medication;
- serious mental-health concerns;
- injury;
- serious illness;
- medical treatment;
- or another urgent safety concern,
seek assistance from an appropriately qualified professional, safeguarding authority, crisis service, or emergency service rather than relying on Steadier Days content.
32. No Individualized Duty of Care
Steadier Days does not supervise how individual customers apply our materials.
We do not know the complete circumstances of every user and do not undertake an individualized duty to:
- assess your family;
- assess your child;
- monitor your decisions;
- supervise implementation of our suggestions;
- determine whether a strategy is suitable for a particular person; or
- intervene in an individual family situation.
You remain responsible for decisions made in your individual circumstances.
Nothing in this section limits any legal duty that applicable law expressly imposes on Steadier Days and does not permit us to exclude.
33. Not a Substitute for Professional Support
Our products are not intended to replace qualified support where professional assistance is appropriate.
You should seek qualified help where circumstances involve matters such as:
- significant behavioral concerns;
- serious emotional distress;
- mental-health conditions;
- developmental concerns;
- physical health problems;
- abuse or neglect;
- domestic violence;
- custody disputes;
- safeguarding issues;
- serious school difficulties;
- legal disputes; or
- immediate safety concerns.
The fact that a subject is discussed in a Steadier Days product does not mean that general educational information is sufficient for every situation involving that subject.
34. Emergencies
Steadier Days is not an emergency service.
Do not use:
- our books;
- digital products;
- website;
- email;
- customer support;
- AI-assisted support;
- or other Steadier Days services
as a substitute for emergency assistance.
If you believe a child, yourself, or another person is in immediate danger or at immediate risk of serious harm, contact the appropriate local emergency, crisis, safeguarding, medical, or law-enforcement service.
35. Outcomes and Reliance
Every child and family is different.
We do not warrant or guarantee that a particular:
- script;
- routine;
- framework;
- parenting strategy;
- communication method;
- organizational system;
- reflection exercise; or
- other recommendation
will be appropriate for every person or produce a particular outcome.
You should not rely on Steadier Days as the sole source of information where a decision could materially affect a person's:
- health;
- safety;
- legal rights;
- medical treatment;
- psychological wellbeing; or
- welfare.
To the fullest extent permitted by applicable law, you use our general educational materials at your own reasonable discretion and judgment.
36. No Guaranteed Results
We aim to provide thoughtful, practical, evidence-informed educational materials.
However, we do not guarantee:
- improved behavior;
- reduced conflict;
- improved family relationships;
- improved school performance;
- emotional improvement;
- a particular parenting outcome;
- reconciliation;
- success in legal or custody matters; or
- any other specific result.
Examples, case scenarios, reviews, testimonials, or customer experiences do not guarantee that you will obtain the same result.
37. Editorial Accuracy
We make reasonable efforts to create useful and accurate educational materials.
However:
- knowledge can change;
- errors may occur;
- information may become outdated;
- context can materially affect whether advice is appropriate; and
- no general educational resource can anticipate every situation.
If you identify a potentially serious factual, safety, or technical error in a Steadier Days product, please contact:
We may investigate and correct materials where appropriate.
38. Limitation of Liability Relating to Educational Content
To the fullest extent permitted by applicable law, Steadier Days will not be liable for indirect, incidental, consequential, special, or purely economic losses arising from use of our general educational materials where such liability may lawfully be excluded.
To the fullest extent permitted by law, Steadier Days is not responsible for consequences resulting from:
- applying general educational information without reasonably considering whether it is appropriate to the circumstances;
- disregarding an express safety warning;
- using our materials contrary to their stated purpose;
- materially modifying or misrepresenting our content;
- taking information materially out of context;
- relying exclusively on Steadier Days in circumstances where a reasonable person would seek professional or emergency assistance;
- applying information to circumstances substantially different from those described;
- decisions made independently by a user;
- actions or omissions of another parent, caregiver, child, professional, institution, or third party; or
- matters outside our reasonable control.
Nothing in these Terms excludes or limits liability for:
- fraud;
- intentional misconduct;
- liability for death or personal injury where applicable law prohibits such exclusion;
- mandatory consumer rights;
- liability that applicable law otherwise makes non-excludable; or
- another obligation that cannot lawfully be waived.
39. Customer Support
Customer support is available for matters related to Steadier Days products, purchases, downloads, and services.
Contact:
Customer support does not provide:
- medical advice;
- therapy;
- mental-health treatment;
- legal advice;
- crisis intervention; or
- emergency support.
We may use workflow automation and AI-assisted tools to help categorize, summarize, or draft responses to support inquiries.
Our processing of support information is described in our Privacy Policy.
40. Customer Accounts
Where customer accounts are available, you are responsible for:
- keeping login credentials reasonably secure;
- providing accurate account information; and
- notifying us if you reasonably suspect unauthorized access.
You should not deliberately provide account access to another person for the purpose of facilitating unauthorized distribution of digital products.
41. Website and Service Availability
We aim to keep our website and delivery systems reasonably available.
We do not guarantee uninterrupted availability at every moment.
Interruptions may occur because of:
- maintenance;
- security events;
- software updates;
- internet failures;
- hosting problems;
- Shopify outages;
- third-party service failures;
- cyber incidents;
- or circumstances outside our reasonable control.
Where an interruption prevents us from fulfilling a paid obligation, any mandatory consumer remedies remain unaffected.
42. Download and Re-Download Availability
Unless otherwise promised, you should not rely on a download URL as your only permanent backup of purchased files.
After successfully downloading a product, you should retain a reasonable personal backup.
If your purchase includes a promise of replacement access, Reader Protection, ongoing account access, or another specific access benefit, we will honor that promise subject to its terms and applicable law.
43. Third-Party Services
Our website and services may rely on third parties such as:
- Shopify;
- payment processors;
- hosting providers;
- email providers;
- analytics services;
- automation systems;
- and digital-delivery infrastructure.
Third-party services may be subject to their own terms and privacy policies.
We are not responsible for independent third-party services outside our reasonable control, except where applicable law makes us responsible for fulfilling the product or service purchased from Steadier Days.
44. External Links
Our website and products may contain links to third-party websites or resources.
A link does not necessarily mean we:
- control the third party;
- endorse all of its content;
- guarantee its accuracy;
- guarantee its continued availability; or
- accept responsibility for its independent practices.
Third-party websites are used subject to their own policies and terms.
45. Reviews, Feedback, and Testimonials
If you voluntarily provide feedback, suggestions, reviews, or testimonials, you retain rights you hold in your original contribution.
Where you intentionally provide content for publication as a review or testimonial, you grant us a non-exclusive right to:
- reproduce;
- display;
- format;
- publish; and
- use
that submission in connection with Steadier Days marketing and communications, subject to applicable law and our Privacy Policy.
We do not intend to present fabricated reviews as genuine customer experiences.
46. Prohibited Use of the Website
You may not intentionally use our website or services to:
- commit fraud;
- break applicable law;
- distribute malware;
- obtain unauthorized access;
- interfere with security;
- access another customer's information;
- circumvent payment systems;
- impersonate another person;
- unlawfully scrape personal information;
- infringe intellectual property rights;
- manipulate checkout functionality;
- exploit technical vulnerabilities; or
- facilitate unauthorized distribution of our products.
47. Fraud and Abuse Prevention
We may take reasonable measures to protect customers and Steadier Days from fraud or abuse.
These measures may include:
- verifying an order;
- reviewing suspicious payments;
- requesting limited verification information;
- delaying fulfillment of suspicious transactions;
- cancelling fraudulent orders;
- restricting abusive account activity; or
- preserving records relevant to disputes or investigations.
We will not use fraud-prevention measures to unlawfully deny mandatory consumer rights.
48. Suspension of Access
Where ongoing online access or an account exists, we may suspend or restrict access where reasonably necessary because of:
- serious security risks;
- fraud;
- unauthorized redistribution;
- material abuse of our services;
- violation of applicable law;
- or a serious breach of these Terms.
This does not give us the right to arbitrarily revoke a product that you lawfully purchased or remove statutory remedies.
49. Our Responsibilities
We remain responsible for contractual and statutory obligations applicable to Steadier Days.
Nothing in these Terms is intended to exclude liability where exclusion would be unlawful.
Mandatory consumer protections remain applicable regardless of any wording in these Terms.
50. General Limitation of Responsibility
To the fullest extent permitted by applicable law, Steadier Days is not responsible for loss or damage resulting solely from:
- use of our products contrary to clear instructions;
- use of a product for a purpose for which it was not intended;
- incompatible hardware or software where compatibility requirements were clearly disclosed;
- unauthorized alteration of our files;
- unlawful use of our products;
- events outside our reasonable control;
- customer failure to reasonably protect account credentials; or
- independent decisions or conduct of third parties.
For consumers, nothing in this section removes liability that mandatory law places on us.
51. Foreseeable Loss
Where applicable consumer law applies, we remain responsible for losses caused by our breach where such liability cannot legally be excluded.
We do not seek to exclude liability for loss that applicable mandatory law considers reasonably foreseeable as a result of our failure to perform the contract.
We are generally not responsible for purely business or commercial losses suffered by a consumer purchasing a product for private purposes where such losses are not legally recoverable from us.
52. Non-Excludable Liability
Nothing in these Terms excludes or limits liability that applicable law prohibits us from excluding or limiting.
Depending on applicable law, this may include certain liability arising from:
- fraud;
- intentional misconduct;
- death or personal injury;
- gross negligence;
- mandatory consumer guarantees;
- defective digital content;
- or other legally protected rights.
If a limitation in these Terms conflicts with mandatory law, the mandatory law takes priority.
53. Force Majeure and Events Outside Our Control
We are not responsible for delays caused by circumstances genuinely outside our reasonable control to the extent permitted by law.
Examples may include:
- natural disasters;
- large-scale internet outages;
- infrastructure failures;
- war;
- government restrictions;
- widespread cyber incidents;
- or comparable events.
We will take reasonable steps to minimize disruption.
This provision does not remove a right to a refund or termination where applicable law grants that right because we ultimately fail to supply what you purchased.
54. Privacy
Our handling of personal information is governed by our Privacy Policy.
The Privacy Policy explains matters including:
- information we collect;
- Shopify processing;
- cookies;
- advertising;
- customer support;
- AI-assisted processing;
- retention;
- international data transfers;
- and privacy rights.
These Terms do not replace the Privacy Policy.
55. Electronic Communications
By purchasing online, you understand that transaction-related communications may be provided electronically.
These may include:
- order confirmations;
- payment information;
- download links;
- delivery instructions;
- account information;
- support messages;
- refund communications; and
- legally required notices.
Transactional communications are separate from optional promotional marketing.
56. Changes to Products
We may make reasonable changes to products to:
- correct mistakes;
- maintain security;
- maintain compatibility;
- improve formatting;
- clarify content;
- update factual information; or
- comply with legal requirements.
We will not rely on this section to materially remove a benefit that formed part of your purchase where doing so would violate applicable law.
57. Changes to These Terms
We may update these Terms from time to time because of changes in:
- law;
- our products;
- technology;
- service providers;
- business operations;
- or security requirements.
The updated version will display a revised Last Updated date.
Changes will not retroactively remove contractual or statutory rights that already arose from an earlier purchase where applicable law prevents us from doing so.
Where further notice or consent is required, we will provide it.
58. Transfer of Our Business
We may transfer rights or obligations in connection with:
- a merger;
- business sale;
- restructuring;
- transfer of the Steadier Days brand;
- acquisition; or
- similar legitimate transaction.
Where you are a consumer, such a transfer will not reduce mandatory rights that you already have.
59. Transfer of Your Rights
The personal license granted to use our digital products is generally non-transferable.
You may not resell, sublicense, or transfer the licensed digital content to another person except where:
- we expressly agree;
- applicable law expressly permits it; or
- contractual restrictions cannot lawfully apply.
60. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive our right to enforce it later.
Similarly, your statutory rights are not automatically lost merely because they are not immediately exercised, subject to applicable lawful limitation periods.
61. Severability
If a court or competent authority determines that part of these Terms is invalid, unlawful, or unenforceable, that provision will be disregarded or interpreted only to the extent necessary.
The remainder of the Terms will continue to apply where legally possible.
An invalid provision will not be replaced with a term that gives Steadier Days greater rights than applicable law permits.
62. Interpretation
These Terms are intended to use reasonably clear language.
Where mandatory consumer law requires an ambiguous standard term to be interpreted in favor of the consumer, that rule applies.
Headings are included for convenience and do not change the substantive meaning of the provisions.
63. Applicable Law
These Terms and contracts with Steadier Days are governed by the laws of the Netherlands, subject to mandatory consumer-protection and conflict-of-law rules.
If you are a consumer residing in another country, this choice of Dutch law does not deprive you of mandatory protections granted by applicable law that cannot contractually be waived.
64. Disputes
If you have a dispute or complaint, we encourage you to contact us first at:
We will make a reasonable effort to resolve legitimate concerns directly.
Nothing in these Terms requires a consumer to give up access to a court, authority, complaint procedure, or dispute mechanism where applicable law provides such a right.
65. Consumer Jurisdiction
Where mandatory law determines which courts may hear a consumer dispute, those rules apply.
These Terms are not intended to force a consumer to litigate exclusively in the Netherlands where mandatory law permits that consumer to bring proceedings elsewhere.
66. Business Customers
If a product is purchased entirely for business or professional purposes, mandatory consumer protections may not apply.
Unless a separate commercial licensing agreement is entered into, purchase of an ordinary Steadier Days product does not grant commercial reproduction or distribution rights.
For non-consumer transactions, additional contractual limitations may apply to the extent permitted by law.
67. Entire Agreement
The agreement relating to a purchase may consist of:
- these Terms;
- the relevant product page;
- the selected package;
- the price;
- checkout information;
- order confirmation;
- our Refund Policy;
- and specific conditions expressly presented for the purchase.
Nothing in this provision allows us to disregard representations or consumer information that applicable law makes binding.
68. Language
These Terms are currently provided in English.
Translations may be made available for convenience.
We will not rely on a translation discrepancy to reduce a consumer right granted by mandatory law.
69. Complaints
If you have a complaint regarding:
- an order;
- product;
- payment;
- download;
- customer support;
- intellectual property issue;
- privacy issue; or
- another Steadier Days service,
contact:
Please provide enough information for us to reasonably identify and investigate the issue.
70. Contact Information
Questions about these Terms may be directed to:
Steadier Days
Operated by Back to Back Digital Marketing V.O.F.
The Netherlands
Registered business address: Ambachtlaan 14, 4871ED, Etten-Leur
KvK number: 82340897
VAT ID: NL862426339B01
Email: team@steadierdays.com