Refund Policy
Refund Policy
Last Updated: August 26, 2026
Steadier Days sells exclusively digital products, including downloadable guides, e-books, PDFs, EPUB files, audio content, toolkits, planners, and other digital resources.
Because digital products can be accessed, downloaded, copied, or used immediately after purchase, our refund policy differs from policies that apply to physical goods.
Steadier Days is operated by Back to Back Digital Marketing V.O.F., The Netherlands.
If you have a problem with an order, please contact us at:
We want genuine order and technical problems to be resolved fairly and quickly.
1. Digital Products Are Generally Final Sale
Except where applicable law gives you a mandatory right to a refund, cancellation, price reduction, replacement, or other remedy, purchases of Steadier Days digital products are final once digital delivery or access has begun.
This includes, where applicable:
- PDF files;
- EPUB files;
- audio products;
- digital guides;
- downloadable planners;
- digital toolkits;
- digital bonuses;
- add-ons;
- upsells;
- bundles; and
- other downloadable or digitally delivered content.
We do not generally provide refunds simply because:
- you changed your mind after receiving access;
- you no longer want the product;
- you did not use the product;
- you expected different information where the product was accurately described before purchase; or
- you purchased a digital product and later decided it was not relevant to your personal situation.
Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.
2. Situations Where We May Provide a Refund or Other Solution
Although digital purchases are generally final, we will assist customers where there is a genuine problem with an order.
This may include the following situations.
Duplicate Charge or Duplicate Purchase
If you were accidentally charged twice for the same purchase, please contact us.
Once we verify the duplicate transaction, we will normally refund the duplicate charge.
You Purchased the Wrong Steadier Days Product
If you accidentally purchased the wrong Steadier Days digital product, contact us as soon as possible.
Where appropriate, we may offer an exchange for the intended product instead of a refund.
We generally ask that requests relating to an accidental purchase be made within 14 days of purchase.
Whether an exchange or refund is appropriate depends on the circumstances of the order and any rights you have under applicable law.
You Cannot Access Your Purchase
If your payment was successfully completed but you did not receive access to your digital purchase, contact us.
Before issuing a refund, we will normally attempt to resolve the problem by:
- verifying your order;
- resending the download or access information;
- providing a replacement download;
- correcting an account or delivery issue; or
- providing reasonable technical assistance.
If we cannot provide the digital product you purchased within a reasonable time, you may be entitled to a refund or another remedy.
The File Does Not Work
If a file is corrupted, incomplete, unavailable, or does not function as it reasonably should, please contact us.
We will normally first attempt to solve the issue by:
- providing a fresh copy;
- providing another supported file format where available;
- correcting the affected file;
- explaining compatible devices or software;
- providing reasonable troubleshooting; or
- otherwise bringing the digital product into conformity.
Where applicable consumer law gives you a right to repair, replacement, price reduction, termination, or refund, those rights remain unaffected by this policy.
For consumers protected by EU or Dutch consumer law, digital content must conform to the contract and work as consumers may reasonably expect. If a problem cannot be brought into conformity within a reasonable time and without significant inconvenience, additional remedies may apply.
Technical Error Caused by Steadier Days
If a technical error on our side prevents us from delivering the product you paid for and we are unable to correct the issue within a reasonable time, we will provide an appropriate remedy, which may include a replacement, exchange, price reduction, or refund.
3. Our 14-Day Request Period
For voluntary refund or exchange requests that are not based on a mandatory statutory consumer right, please contact us within 14 days of purchase.
Examples include:
- accidentally purchasing the wrong Steadier Days product;
- an accidental duplicate purchase that is not already apparent from our systems; or
- another genuine order mistake.
This 14-day period is part of our customer service policy.
It does not shorten or replace any statutory right that applies to defective or non-conforming digital content, unauthorized charges, legally protected cancellation rights, or other mandatory consumer protections.
4. We Will Usually Try to Fix the Problem First
For technical problems, delivery problems, or file-access issues, a refund will normally not be our first step.
We will first make a reasonable attempt to provide what you purchased.
Depending on the situation, this may include:
- sending a replacement file;
- restoring access;
- providing another file format;
- correcting a technical error;
- helping with the download process; or
- exchanging the product where appropriate.
If the issue cannot reasonably be resolved, we will consider the appropriate refund or other legal remedy.
5. Exchanges
Where you accidentally purchased the wrong Steadier Days product, we may offer an exchange for another Steadier Days digital product.
Any price difference may need to be paid where the replacement product costs more.
If the replacement product costs less, we may refund the relevant difference where appropriate.
An exchange is not intended to limit any mandatory right you may have under applicable consumer law.
6. Bundles, Add-Ons and Upsells
The same general refund rules apply to all Steadier Days digital purchases, including:
- bundles;
- audio upgrades;
- toolkits;
- add-ons;
- discounted products;
- checkout offers;
- cart upsells;
- bonus products sold for a price; and
- other digital extras.
If an individual item in a bundle has a technical defect, we may first attempt to repair or replace the affected item rather than refunding the entire bundle, unless applicable law requires otherwise.
7. Free Products and Bonuses
Products provided at no additional charge are not eligible for a monetary refund because no separate amount was paid for them.
If a free digital product or bonus does not work as intended, you may contact us and we will make a reasonable effort to provide a working replacement where appropriate.
8. Reader Protection
If your order includes a paid Reader Protection add-on, the same refund principles described in this Policy apply.
Any specific benefits advertised as part of Reader Protection, such as replacement access, support, or future corrected versions of the relevant guide, will be provided according to the description presented at the time of purchase.
Reader Protection does not reduce or replace any mandatory rights you already have under applicable consumer law.
9. European Union and EEA Consumers
The following section applies where EU/EEA consumer law applies to your purchase.
14-Day Right of Withdrawal
Consumers who purchase digital content online normally have a statutory 14-day withdrawal period beginning after conclusion of the contract.
Digital content supplied online is subject to a specific exception.
If:
- you expressly agree that delivery of the digital content may begin immediately, before the 14-day withdrawal period expires;
- you acknowledge that by doing so you lose your statutory right of withdrawal once performance begins; and
- we provide the legally required confirmation,
your statutory withdrawal right may end once supply of the digital content begins.
This rule applies to digital content that is not supplied on a tangible medium.
If We Have Not Obtained the Required Consent
If we have not validly obtained the consent and acknowledgment required by law, your statutory withdrawal right may remain available even if you already accessed or downloaded the digital content.
Nothing in this Refund Policy is intended to remove that right.
10. Consent to Immediate Digital Delivery
Where required, our checkout or purchasing process may ask you to expressly agree to immediate supply of your digital purchase.
The consent should make clear that:
- you want delivery to begin immediately; and
- you understand that you will lose your statutory withdrawal right once delivery begins.
A statement in this Refund Policy alone does not replace any separate express consent required by law.
11. Statutory Rights for Defective Digital Content
Losing a right to withdraw because digital delivery has begun does not mean that you lose your rights if the digital product is defective.
These are separate legal concepts.
Where applicable European consumer law applies, digital content must conform to what was agreed and what a consumer can reasonably expect.
If digital content is faulty, inaccessible, incomplete, materially different from its description, or otherwise non-conforming, you may have a right to have the problem corrected without charge.
If it cannot be corrected within a reasonable period, without significant inconvenience, or where another statutory condition is satisfied, you may have rights including:
- a price reduction; or
- termination of the contract and reimbursement.
EU consumer rules provide legal protection for digital content and digital services in addition to withdrawal rights.
12. Netherlands-Specific Consumer Rights
Because Steadier Days is operated by a business established in the Netherlands, Dutch consumer law may also apply where relevant.
Under Dutch law, statutory conformity rights also apply to digital content and digital services.
Consumers are entitled to digital content that functions as they may reasonably expect based on matters such as:
- the product description;
- statements made before purchase;
- compatibility information;
- instructions;
- promised functionality; and
- the nature and price of the digital product.
Dutch statutory guarantee rights cannot be replaced or shortened by a voluntary 14-day refund policy.
The Netherlands does not apply one single fixed statutory guarantee period to every purchase; the relevant period depends on what a consumer may reasonably expect from the purchase. ACM specifically confirms that statutory guarantee rights apply to digital content and digital services.
13. United States Customers
There is no Steadier Days-wide voluntary change-of-mind refund right after digital delivery has begun.
For U.S. customers, our refund policy is therefore as described in this document unless federal, state, or local law provides additional mandatory rights.
We will not use this policy to exclude consumer rights that cannot legally be waived.
14. Chargebacks and Payment Disputes
If you believe there is a problem with a legitimate Steadier Days charge, please contact us first at:
We can often resolve duplicate payments, technical problems, or order mistakes much faster directly.
Nothing in this section prevents you from exercising any legal right you have to dispute an unauthorized or incorrect charge with your card issuer, bank, payment provider, or other applicable financial institution.
15. How to Request Help, an Exchange, or a Refund
Contact:
Please include, where available:
- your full name;
- email address used for the purchase;
- order number;
- product purchased; and
- a short description of the problem.
For technical issues, screenshots or device/software information may help us identify the problem, but please do not send passwords, complete payment card details, medical information, or other sensitive personal information.
We may verify your order and email address before providing order-specific information or processing a refund.
16. Refund Method
Approved refunds will generally be issued to the original payment method where technically possible.
We do not normally refund a purchase to a different person, bank account, credit card, digital wallet, or payment method.
Payment processors and financial institutions may take additional time to display the refund after we have processed it.
17. Refund Processing Time
Once we approve a refund, we will initiate it without undue delay.
The time it takes for the refund to appear depends on the payment method, payment processor, card issuer, or financial institution.
Where applicable law imposes a specific deadline, we will follow that deadline.
18. Fraud and Unauthorized Transactions
If you believe a Steadier Days purchase was made without your authorization, contact us as soon as possible.
We may ask for limited information necessary to identify and investigate the transaction.
You should also consider contacting your payment provider or financial institution where appropriate.
We will not require you to waive statutory payment or consumer-protection rights as a condition of contacting us.
19. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in:
- our products;
- our delivery methods;
- consumer law;
- payment processes; or
- business practices.
The version applicable to a purchase will be determined by applicable law and the terms presented at the relevant time.
Material changes will not retroactively remove rights that had already arisen under applicable law.
20. Contact
For questions, order problems, exchange requests, or refund requests:
Steadier Days
Operated by Back to Back Digital Marketing V.O.F.
The Netherlands
Email: team@steadierdays.com